Let us take care of all of your website needs so you can get back to doing what you do best: Running your business.
Our website support services are offered at extremely affordable rates. The website maintenance contracts allow companies to take care of their requirements at low cost instead of paying third party companies high amounts for any urgent changes required or performance improvements allowing you to rest assured that maintenance is performed.
iSmarts offers a flexible and comprehensive maintenance plan for all website sizes. We have maintained simple HTML websites to complex e-Commerce databases. No matter the size or the scope of the website, we aim to provide fast and efficient service. Just select the number of hours per month you will need. All tasks are billed in 30-minute increments and logged in our tracking system. Any additional hours on top of your contracted website maintenance level will be billed at the full rate for that service.
Maintenance and support includes:
- Bug fixing and problem reporting, ie correcting broken scripts.
- Website edits, revisions, updates or creating new content on existing pages based on requests.
- Telephone website support.
- Provide disaster recovery from backup and maintain a file library of assets, graphics, source code and revision history for your website.
- Offer advice and guidance on website management and optimisation and potential performance improvement.
- Liaise with hardware engineers, hosting customer support, and other affiliate service entities.
- Web statistics and analytics.
- Create new graphics and icons. modifying CSS styles and code.
- Version Upgrades – Maintenance regarding security issues (scripts, patches, databases, image/bandwidth theft, etc.)
- Providing consultation service or documentation for any potential projects or enhancements.
- Normal priority support is for a 24-48 hour ‘turn around time’.